Refund & Returns Policy

Due to the unique nature of our merchandise, all products are printed and produced on demand specifically for each order. Therefore, we are unable to offer refunds or accept returns or exchanges for any merchandise. This policy ensures each item you receive is uniquely crafted just for you, but also means we must enforce a strict no refund and no return policy.

Exceptions: Faulty Products

The sole exception to our no refund and no return policy is if a product is faulty. If you receive a product that is defective or damaged, we are committed to correcting this issue. To address a fault with your product, please contact us within 7 days of receiving your order with detailed information about the defect, accompanied by photographic evidence. After review, if your claim is validated, we will offer a replacement for the faulty item at no additional cost to you. Please do not return the product to us without our prior approval.

Non-returnable Items

Given the made-to-order production of our merchandise, we cannot accept returns or offer refunds under any circumstances, except for the aforementioned fault-related issues. Please ensure you review your order carefully before submission to avoid any issues.

Processing Faulty Product Claims

Upon receiving your claim and supporting evidence for a faulty product, we will inspect the information provided and get in touch with you via email. We will notify you of the approval or rejection of your claim.

For approved claims, we will initiate the process to provide a replacement product tailored to your original order. We strive to handle these matters swiftly to rectify any issues with faulty items.

Shipping Costs for Faulty Items

In the case of a defective product that warrants a replacement, we will cover the shipping costs for the replacement item. We aim to make the process as seamless as possible for our customers.

Need Assistance?

For any questions or concerns regarding our merchandise return and refund policy, or to submit a claim for a faulty product, please contact us at post@metizport.com. We are here to ensure your satisfaction with your unique merchandise order.